Your Resource Center

Frequently Asked
Questions

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How do I check the status of my account?

We have several options to check account status so you can choose what works for you.

  • You can click here and log in to look at your account with information updated in real-time.
  • You can call our toll-free number (800) 506-8901 between the hours of 8:30 AM to 5:00 PM Mountain to speak with any of our Customer Service Representatives.
  • You can email your question to CustomerService@NationalPartners.com and a Customer Service Representative will get back to your shortly during normal business hours.
How do I check if you received my last payment?
  • If you’d like to check your account online with information updated in real-time, click here to log in and view your key account information, including Last Payment Received. 
  • You can also call our toll-free number (800) 506-8901 between the hours of 8:30 AM to 5:00 PM Mountain to speak with any of our Customer Service Representatives.
  • You can email your question to CustomerService@NationalPartners.com and a Customer Service Representative will get back to your shortly during normal business hours.
How do I make a payment and what forms of payment are accepted?

We accept many different types of payments and they can be sent to us in several ways so we’re confident you’ll find a payment method that suits your needs.

  • If you’d like to set up automatic recurring payments, click here and we will automatically debit your payment on the due date.
  • You can make a one-time payment online with your checking account or credit card by clicking here . PLEASE NOTE: Payments received after 3:00 PM Mountain cut-off time will be credited to your account on the next business day.
  • You can make a payment by phone with your checking account or credit card by calling our Customer Service team at (800) 506-8901 between the hours of 8:30 AM to 5:00 PM Mountain.
  • Wiring the payment. Click here for wire instructions.
  • You can overnight the payment to 2655 LeJeune Rd Ste 800 Coral Gables, FL 33134.
  • And you can always send payments regular mail to PO Box 441733 Miami, FL 33144.
Can you postpone my cancellation?

If requested, we may elect to postpone a cancellation date as a courtesy in certain circumstances. Please give our Customer Service team a call at (800) 506-8901 to make this request.

My account is cancelled. How do I request reinstatement?

We’re happy to request reinstatement of your coverage(s) if your account is current. You can call our Customer Service team at (800) 506-8901 between the hours of 8:30 AM to 5:00 PM Mountain to find out what is owed to bring your account current and go over the various payment options available to you.

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