Frequently Asked Questions

Frequently Asked Questions for Insureds

We have several options to check account status so you can choose what works for you.

  • You can click here and log in to look at your account with information updated in real-time.
  • You can call our toll-free number (800) 506-8901 between the hours of 8:30 AM to 5:00 PM Mountain to speak with any of our Customer Service Representatives.
  • You can email your question to CustomerService@NationalPartners.com and a Customer Service Representative will get back to your shortly during normal business hours.
  • If you’d like to check your account online with information updated in real-time, click here to log in and view your key account information, including Last Payment Received. 
  • You can also call our toll-free number (800) 506-8901 between the hours of 8:30 AM to 5:00 PM Mountain to speak with any of our Customer Service Representatives.
  • You can email your question to CustomerService@NationalPartners.com and a Customer Service Representative will get back to your shortly during normal business hours.

We accept many different types of payments and they can be sent to us in several ways so we’re confident you’ll find a payment method that suits your needs.

  • If you’d like to set up automatic recurring payments, click here and we will automatically debit your payment on the due date.
  • You can make a one-time payment online with your checking account or credit card by clicking here . PLEASE NOTE: Payments received after 3:00 PM Mountain cut-off time will be credited to your account on the next business day.
  • You can make a payment by phone with your checking account or credit card by calling our Customer Service team at (800) 506-8901 between the hours of 8:30 AM to 5:00 PM Mountain.
  • Wiring the payment. Click here for wire instructions.
  • You can overnight the payment to 1550 Wewatta St., 2nd Floor, Denver, CO 80202.
  • And you can always send payments regular mail to PO Box 89 Denver, CO 80201-0089.

If requested, we may elect to postpone a cancellation date as a courtesy in certain circumstances. Please give our Customer Service team a call at (800) 506-8901 to make this request.

We’re happy to request reinstatement of your coverage(s) if your account is current. You can call our Customer Service team at (800) 506-8901 between the hours of 8:30 AM to 5:00 PM Mountain to find out what is owed to bring your account current and go over the various payment options available to you.

Just click here  and we’ll be in touch with you shortly to confirm your request. Or you can simply email CustomerService@NationalPartners.com or call us at (800) 506-8901.

We’re happy to provide a payoff balance figure to you. You can call our Customer Service team at (800) 506-8901 between the hours of 8:30 AM to 5:00 PM Mountain to find out what is owed and go over the various payment options available to you. You can also log into your account and view the Next Month Payoff.

We’d love to help but National Partners is your premium finance company. For any changes to your coverage(s) including requesting cancellation, please contact your insurance agent.

Frequently Asked Questions for Agents

We’d love to talk with you about what partnering with us can do for your agency and your customers!

  • You can either click here and provide your contact information so we can get back to you right away.
  • Or you can click here to find contact information.

We offer several quote request options quote so you can choose what’s most efficient for your business, and non-exception agreements can be delivered in minutes!

We have a few ways for you to submit an agreement:

For non-exception agreements, we will usually fund on the policy effective date, or within 48 hours from the date received if the effective date has already passed.

Your sales representative would be happy to go over our agency revenue options with you.  Our contact information can be found here

Absolutely! We appreciate the need to communicate quickly with our agency partners while also lessening our environmental impact. Just click here and we’ll be in touch with you shortly to confirm your request.

We have several options to check account status so you can choose what works for you.

  • You can click here and log in to look at your customers’ accounts with information updated in real-time.
  • You can call our toll-free number (800) 506-8901 between the hours of 8:30 AM to 5:00 PM Mountain to speak with any of our Customer Service Representatives.
  • You can email your question to CustomerService@NationalPartners.com and a Customer Service Representative will get back to your shortly during normal business hours.

We suggest you call our Customer Service team at (800) 506-8901 to let us know you have a payment for us. We may have important information about your customer’s account to go over with you. The options to forward the payment include:

  • Wiring the payment. Click here for wire instructions.
  • Submitting funds electronically by clicking here
  • Overnighting the payment to 1550 Wewatta St., 2nd Floor, Denver, CO 80202.
  • Sending via regular mail to PO Box 89 Denver, CO 80201-0089.

If requested, we may elect to postpone an insured’s cancellation date as a courtesy in certain circumstances. Please give our Customer Service team a call at (800) 506-8901 to make this request.

Yes, you can! We can send you a weekly report of all your customers’ accounts pending cancellation and all your customers’ canceled accounts. You can even pick the day you’d like to have this information sent to you. Click here to request your reports and we’ll be in touch with you shortly to confirm your request.

We suggest you call our Customer Service team at (800) 506-8901 to let us know you have credits for us. We may have important information about your customer’s account(s) to go over with you. The options to forward the credits include:

  • Wiring the credits. Click here for wire instructions.
  • Submitting funds electronically by clicking here
  • Overnighting the payment to 1550 Wewatta St., 2nd Floor, Denver, CO 80202
  • Sending via regular mail to PO Box 89 Denver, CO 80201-0089.

Just click here and we’ll be in touch with you shortly to confirm your request. Or you can simply email CustomerService@NationalPartners.com or call us at (800) 506-8901.

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