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Frequently Asked Questions

We have several options to check account status so you can choose what works for you.

  • You can click here and log in to look at your account with information updated in real-time.
  • You can call our toll-free number (800) 506-8901 between the hours of 8:30 AM to 5:00 PM Eastern to speak with any of our Customer Service Representatives.
  • You can email your question to CustomerService@NationalPartners.com and a Customer Service Representative will get back to your shortly during normal business hours.
  • If you’d like to check your account online with information updated in real-time, click here to log in and view your key account information, including Last Payment Received. 
  • You can also call our toll-free number (800) 506-8901 between the hours of 8:30 AM to 5:00 PM Eastern to speak with any of our Customer Service Representatives.
  • You can email your question to CustomerService@NationalPartners.com and a Customer Service Representative will get back to your shortly during normal business hours.

We accept many different types of payments and they can be sent to us in several ways so we’re confident you’ll find a payment method that suits your needs.

  • If you’d like to set up automatic recurring payments, click here and we will automatically debit your payment on the due date.
  • You can make a one-time payment online with your checking account or credit card by clicking here . PLEASE NOTE: Payments received after 3:00 PM Eastern cut-off time will be credited to your account on the next business day.
  • You can make a payment by phone with your checking account or credit card by calling our Customer Service team at (800) 506-8901 between the hours of 8:30 AM to 5:00 PM Eastern.
  • Wiring the payment. Click here for wire instructions.
  • You can overnight the payment to 4350 East-West Hwy., Ste. 900, Bethesda, MD 20814.
  • And you can always send payments regular mail to PO Box 30690 Chevy Chase, MD 20824.

If requested, we may elect to postpone a cancellation date as a courtesy in certain circumstances. Please give our Customer Service team a call at (800) 506-8901 to make this request.

We’re happy to request reinstatement of your coverage(s) if your account is current. You can call our Customer Service team at (800) 506-8901 between the hours of 8:30 AM to 5:00 PM Eastern to find out what is owed to bring your account current and go over the various payment options available to you.

Just click here  and we’ll be in touch with you shortly to confirm your request. Or you can simply email CustomerService@NationalPartners.com or call us at (800) 506-8901.

We’re happy to provide a payoff balance figure to you. You can call our Customer Service team at (800) 506-8901 between the hours of 8:30 AM to 5:00 PM Eastern to find out what is owed and go over the various payment options available to you. You can also log into your account and view the Next Month Payoff.

We’d love to help but National Partners is your premium finance company. For any changes to your coverage(s) including requesting cancellation, please contact your insurance agent.

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