Susana Vargas

Susana Vargas is based in Miami, Florida, serving as an Operations Supervisor. She holds a bachelor’s in International Business and a Master’s in Project Management. Having grown through roles from CSR to Quote Account Executive and now team leader, she brings both deep process expertise and a people-first approach to supporting agents and ensuring smooth operations. Her leadership is rooted in empathy and integrity, with a focus on clear communication and continuous improvement. Outside of work, Susie enjoys traveling and spending time with her family and friends.