Frequently Asked Questions SPF

Frequently Asked Questions for Insureds

We have several options to check account status so you can choose what works for you.

  • You can click here and log in to look at your account with information updated in real-time.
  • You can call us at (305) 269-1975 between the hours of 9:00 AM to 5:30 PM Eastern to speak with any of our Customer Service Representatives.
  • You can email your question to ContactSPF@SecurityPremium.com and a Customer Service Representative will get back to your shortly during normal business hours.
  • If you’d like to check your account online with information updated in real-time, click here to log in and view your key account information, including Last Payment Received. 
  • You can also call us at (305) 269-1975 between the hours of 9:00 AM to 5:30 PM Eastern to speak with any of our Customer Service Representatives.
  • You can email your question to ContactSPF@SecurityPremium.com and a Customer Service Representative will get back to your shortly during normal business hours.

We accept many different types of payments and they can be sent to us in several ways so we’re confident you’ll find a payment method that suits your needs.

  • If you’d like to set up automatic recurring payments, click here and we will automatically debit your payment on the due date.
  • You can make a one-time payment online with your checking account or credit card by clicking here . PLEASE NOTE: Payments received after 3:00 PM Eastern cut-off time will be credited to your account on the next business day.
  • You can make a payment by phone with your checking account or credit card by calling our Customer Service team at (305) 269-1975 between the hours of 9:00 AM to 5:30 PM Eastern.
  • You can overnight the payment to 2655 LeJeune Rd Ste 800
    Coral Gables, FL 33134.
  • And you can always send payments regular mail to PO Box 441733, Miami, FL 33144-1733.

If requested, we may elect to postpone a cancellation date as a courtesy in certain circumstances. Please give our Customer Service team a call at (305) 269-1975 to make this request.

We’re happy to request reinstatement of your coverage(s) if your account is current. You can call our Customer Service team at (305) 269-1975 between the hours of 9:00 AM to 5:30 PM Eastern to find out what is owed to bring your account current and go over the various payment options available to you.

We’re happy to provide a payoff balance figure to you. You can call our Customer Service team at (305) 269-1975 between the hours of 9:00 AM to 5:30 PM Eastern to find out what is owed and go over the various payment options available to you. You can also log into your account and view the Next Month Payoff.

We’d love to help but Security Premium Powered by National Partners is your premium finance company. For any changes to your coverage(s) including requesting cancellation, please contact your insurance agent.

Frequently Asked Questions for Agents

We’d love to talk with you about what partnering with us can do for your agency and your customers!

  • You can either click here and provide your contact information so we can get back to you right away.
  • Or you can click here to find contact information.

We offer several quote request options quote so you can choose what’s most efficient for your business, and non-exception agreements can be delivered in minutes!

  • You can call us at (305) 269-1975 between the hours of 9:00 AM to 5:30 PM Mountain to speak with any of our Quote Account Executives.

We have a few ways for you to submit an agreement:

For non-exception agreements, we will usually fund on the policy effective date, or within 48 hours from the date received if the effective date has already passed.

Your sales representative would be happy to go over our agency revenue options with you.  Our contact information can be found here

Absolutely! We appreciate the need to communicate quickly with our agency partners while also lessening our environmental impact.
You can call us at (305) 269-1975 between the hours of 9:00 AM to 5:30 PM Eastern to speak with a Customer Service representative.

We have several options to check account status so you can choose what works for you.

  • You can click here and log in to look at your customers’ accounts with information updated in real-time.
  • You can call us at (305) 269-1975 between the hours of 9:00 AM to 5:30 PM Eastern to speak with any of our Customer Service Representatives.
  • You can email your question to ContactSPF@SecurityPremium.com and a Customer Service Representative will get back to your shortly during normal business hours.

We suggest you call our Customer Service team at (305) 269-1975 to let us know you have a payment for us. We may have important information about your customer’s account to go over with you. The options to forward the payment include:

  • Overnighting the payment to 2655 LeJeune Rd Ste 800
    Coral Gables, FL 33134.
  • Sending via regular mail to PO Box 441733, Miami, FL 33144-1733.

If requested, we may elect to postpone an insured’s cancellation date as a courtesy in certain circumstances. Please give our Customer Service team a call at (305) 269-1975 to make this request.

Yes, you can! We can send you a weekly report of all your customers’ accounts pending cancellation and all your customers’ canceled accounts. You can even pick the day you’d like to have this information sent to you. Please give our Customer Service team a call at (305) 269-1975 to make this request.

We suggest you call our Customer Service team at (305) 269-1975 to let us know you have credits for us. We may have important information about your customer’s account(s) to go over with you. The options to forward the credits include:

  • Submitting funds electronically by clicking here
  • Overnighting the payment to 2655 LeJeune Rd Ste 800
    Coral Gables, FL 33134
  • Sending via regular mail to PO Box 441733, Miami, FL 33144-1733.

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Valued Customer: online payments will not be available between Friday, February 16, 2024 10:00pm EST – Monday, 19, 2:00am CST due scheduled maintenance. If you have an upcoming payment within this time frame, please either make your payment ahead of time or reach out directly our office to make arrangements. Thank you.