Helpful Answers
Straight Answers to Common Premium Finance Questions
Find answers for insureds, agents and partners—from payments and account support to onboarding and partnership questions.
For Insureds
Log in to your insured account for current account information, or contact Customer Service at CustomerService@NationalPartners.com or 800-506-8901.
Your online account displays the last payment received. Customer Service can also confirm payment activity.
Available options include online payment, Pay by Phone, recurring ACH or credit card, and mail. For wire or ACH transfer instructions, contact Customer Service directly.
In certain circumstances, National Partners may consider a short courtesy hold. Contact Customer Service as soon as possible to discuss the account.
Contact Customer Service to review the amount needed to bring the account current and the next steps for requesting reinstatement.
Use the approved address-change request or contact Customer Service.
Log in to your account to view available payoff information or contact Customer Service for assistance.
National Partners is your premium finance company. Contact your insurance agent for changes to coverage or to request policy cancellation.
Yes. Policy cancellation does not cancel the premium finance agreement. Continue scheduled payments until the return premium is received and applied. Any remaining balance remains due; any credit after payoff is returned as a refund.
The 14-day processing period begins when the return premium is posted to the National Partners account.
For Agents and Agencies
Submit the agency registration request and a member of the National Partners team will contact you with next steps and required documentation.
Email quotes@nationalpartners.com. If you already have a PBS quote, include the quote number and identify the terms, market or structure you want the team to address.
Email completed PFA documents to contracts@nationalpartners.com.
Provide the insured and risk information, premium and fees, MEP, market information, requested terms and relevant supporting documents. Larger opportunities may require additional financial information.
National Partners generally works with most carriers rated A- or better by AM Best. Other markets may be considered case by case, subject to approval.
Available account information can include disbursements, financing terms, APR, notices and other account activity.
Electronic delivery options are available for certain notices. Contact Customer Service for the current setup options.
Reporting options are available for agency account activity. Contact Customer Service or your National Partners representative to discuss the reporting available to your agency.
Contact Customer Service before forwarding the payment so the team can review the account and provide the correct next step.
CustomerService@nationalpartners.com | 800-506-8901
Programs and Partnerships
Yes, for qualifying relationships. Program structures can include onboarding, servicing, reporting, branded workflows, commercial arrangements and technology connections based on the approved model.
Yes, where the program and technical requirements support it. Integration options can include APIs, webhooks, eSignature workflows and reporting.
It is an institutional lending structure for qualified organizations, supported by eligible premium finance assets or receivables and subject to underwriting and documentation.
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